Customers can directly contact us for warranty or exchanges/returns good at the following address
Working hour: from 8:30 to 18:00 Monday to Friday. Does not includes Saturday, Sunday and holidays.
Within 7 days after receiving products bought at https://mobile-id.vn. customers are warranted in the form of repairing/return/exchange products. Returned products must be intact, have no signs of being used and have origital stamp, package (excluding the product is defective or damaged during shipping). In addition, to return our products, customers must have purchase invoice at https://mobile-id.vn Warranty process: When in need of product warranty, customers will contact our service center. Our customer support will advise and support customers on how to transport products to the service center and the warranty process. Upon receiving the products, we will conduct an inspection on the products then report the status to customer and carry out warranty for customers. Note: All products supplied by Mobile-ID have 1 year warranty.
Return/exchange product process is done when the package is returned to the warehouse of https://mobile-id.vn. We will take the next step to check products quality and carry out the warranty/return product or refund as per customers’s request. We will refund the money to customers in the form of payment method that customers use to purchase the products.
All products purchased from https://mobile-id.vn can be returned within 5 (five) days from the day of receiving products (unless otherwise specified).
For products that need warranty, customers will directly contact us to receive the best support. We only accept warranty/exchange/return for products with original condition, purchase invoices at https://mobile-id.vn; unused products, including:
Note: Returned/exchanged products that do not meet the above requirements will be automatically returned to customer’s registered address according to order information.
https://mobile-id.vn encourages customers to check the package condition before signing for confirmation with the shipping, payment company to ensure shipped goods are correct and the exterior condition is still intact (no scratch/damaged). If it is the case, please refuse to receive the goods and/or immediately notify customer support department so we can have a timely solution. (Please note that further testing step such as product trials can only be accepted after the order has been paid in full).
In case of customers already paid in full, received products and then realized the products is damaged, wrong details or missing goods, please contact with https://mobile-id.vn department to receive instructions on how to return/exchange goods or send missing goods to customer.
When customers having technical problems with products bought at https://mobile-id.vn, please follows the following steps:
Based on our experience, more than half of the products returned due to suspected technical defects are later confirmed by our technical team to be in perfect working condition. Therefore, to save time and ensure convenience, please read the user manual carefully or contact our customer service for direct support to ensure the product is correctly assembled, connected, and operated before returning it to https://mobile-id.vn.
At https://mobile-id.vn, online shopping is made easy with convenient and flexible payment methods: Cash on Delivery (COD), credit or debit card payments (Visa/Mastercard), or domestic ATM card payments. Detailed payment instructions are provided to guide you through each method.
This is the easiest payment method, especially for customers who are not familiar with online payment options. As soon as the order is received, https://mobile-id.vn will confirm it with you via email, proceed with order processing, and deliver the goods within the specified timeframe. https://mobile-id.vn will also inform you of the shipping fees.
Once the order is received, the company will contact the customer to confirm the order. If the customer wishes to pay by credit card, the company will provide the account number for the payment. https://mobile-id.vn will then verify the transaction. If the transaction is unsuccessful, https://mobile-id.vn will contact you to inform you. If the transaction is successful, https://mobile-id.vn will proceed with order processing and deliver the goods within the specified timeframe.
For customers paying via domestic ATM cards, To use this payment method, your ATM card must be registered for online banking. https://mobile-id.vn currently supports ATM payments for the following banks: "Enter the bank name and account number here.". Immediately after receiving the order, https://mobile-id.vn will verify the payment transaction. If the transaction is successful, https://mobile-id.vn will proceed to process the order immediately and deliver the goods within the specified time.
https://mobile-id.vn is committed to providing the best delivery service at competitive rates for all orders placed with us. We offer nationwide delivery with the following specific delivery policy:
https://mobile-id.vn applies delivery fees based on the rates agreed upon with our shipping and delivery partners for all successfully placed orders. For customers located in provinces and cities where our stores are present, we will proceed to deliver the goods directly to the customer's address.
https://mobile-id.vn will request the shipping partner to deliver the order within the agreed time once you have completed all the order placement procedures. Delivery typically takes at least 3–5 working days (excluding Saturdays, Sundays, and public holidays).
If you choose to pay by credit card, the order processing time will start from the moment https://mobile-id.vn receives your full payment. Please note that https://mobile-id.vn reserves the right to change the delivery time without prior notice in the event of natural disasters or other exceptional circumstances. Your order will be delivered up to two times. If the first delivery attempt fails, our staff will contact you to schedule a second delivery. We will attempt to contact you again within the next two working days (via message or direct call). If we still cannot reach you or receive no response, the order will become invalid. If the delivery fails after two attempts, your order will be kept at the https://mobile-id.vn office or the courier company’s office for 2 additional working days for you to pick up. In this case, the delivery fee (if any) will not be deducted from your order value. After this period, the order will no longer be valid. To check the status or details of your order, please contact our Customer Service Department.
When the goods are delivered to you, please complete the payment and sign the delivery confirmation with the delivery staff first. After that, kindly inspect the product for any defects or damages. We also kindly ask you to keep the delivery receipt for verification purposes.
